We’re here to help! Submit a service request below and we will get someone on the job. For elevator issues, visitor requests, or if you are unable to submit the form below call our Work Management Center directly at 202-687-3432.
If you are experiencing accessibility issues with the request form or by phone, please email workmanagement@georgetown.edu.
Hours of Operations
Planning and Facilities Management serves the Georgetown University Hilltop community through a 24/7 response system supported by its Work Management Center.
To reach Work Management 24/7, please call 202-687-3432 or visit the physical office in Harbin B-24. For non-facilities related emergencies, please call GUPD at 202-687-4343.
Submit a Request: Our Work Management Center will receive your request and approve it to become a work order with a unique work order number. On rare occasions, your ticket may be rejected for missing information or duplication. Please re-submit a ticket with the missing information suggested or call us for confirmation of our process at 202-687-3432.
Work Order Issued (email): You will receive an email with your new Work Order number. Please check your status online by searching for your Work Order number.
Work Order Responded (email): A technician has updated the ticket with additional information and next steps. Work Order remains In-Progress.
Work Order Complete (email):The technician has finished their assigned task. Technician comments briefly cover what work was done and if more work is required. Our supervisors will forward any additional work to the required specialists in order to finish your request satisfactorily.
Work Order Closed (email): The ticket has been administratively closed by Work Management.
Customer Survey (email): Surveys are randomly generated based on a defined frequency in which requests are created. Please let us know how we performed and how we can improve. We are here to serve you and can only change with your input. Thank you!
Request is Issued/Approved (Ticket has been assigned to Technician)
Technician has responded to ticket (Work Order still In-Progress)
Work Order has been Completed.
Work Order has been Closed.
On rare occasions, you will get emails for the following:
Request is rejected: Take note of missing information and resubmit. If you have questions, refer to our site instructions or call our Work Management Center at (202) 687-3432.
Status Change:
Area Not Accessible: Technician could not enter space
Waiting for Approval: Funding source under approval
Waiting for Requester Information: Additional information is needed to complete your Work Order (missing location, WorkTags, etc.)
Waiting for Parts: Materials are ordered and waiting for delivery
Tickets are individually prioritized based on the description of your request and APPA Facilities Standards. The more details you provide in your requests, the better! Please include any relevant photos, documents, and/or history of related work.
Our top priorities encompass safety, security, hygiene and essential utilities. Should you encounter any of these issues call us at 202-687-3432 instead of submitting a request to facilitate immediate action. This includes:
There are several ways to follow up on your request. First, review our priorities and expected response times prior to following this follow up process.
Wireless connections are supported by Georgetown’s University Information System (UIS). Please visit the UIS Resources page to find support for various wifi and software related tasks. In order to report a Wifi issue, please use one of the following portals below.
