Facilities Management

Submit a Request: Our Work Management Team will receive your request and approve it to become a work order or reject it with a message of what is missing in order for the ticket to be approved. If your ticket is rejected, a rare occurrence, please re-enter your ticket with the missing information suggested. 

Request Approved (email): You will receive an email from dispatch@georgetown.edu with your new Work Order number. Please check your status online by searching for your Work Order number.

Work Order Scheduled (email): A technician has been assigned to your ticket to complete the work

Work Order Finished (email): The technician has completed their responsible work for the task. Please note that your email notification may have technicians comments that the work is being pushed to another trade to finalize to your expectations. Our technicians are specialists and some requests require more than one trade to complete. 

Customer Survey (email): Surveys are randomly generated on a defined frequency that requests are created. Please let us know how we performed and how we can improve. We are here to serve you! We can only change with your input. Thank you!

Notifications about your requested work are emailed to your provided email address from dispatch@georgetown.edu

• Emails are set up to notify you when your …
• Request is approved (generates Work Order)
• Work Order is scheduled
• Work Order is finished

• On rare occasions, you will get emails for the following…
• Request is rejected – please take note of the missing information and resubmit. If you have questions, please refer to our site instructions or connect with our Work Management Team.
• Status Change:
  • Area Not Accessible – Technician could not enter space
  • Waiting for Approval – Funding source under approval
  • Waiting for Contractor Labor – Supervisors are scheduling contractor work
  • Waiting for Parts – Materials are ordered and waiting for delivery

Facilities Management works with many departments on campus to ensure services are completed safely and respectfully as a service.